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HOMEOWNER INFORMATION

Reporting Issues or Property Concerns
Person using laptop to report property concerns

We Value Your Property

At Direct Line Communications, we understand that telecommunications infrastructure work can sometimes impact residential areas. We are committed to conducting our operations with minimal disruption and treating all property with the utmost respect.

 

If you have experienced any issues or property damage related to our work, we want to hear from you promptly so we can address your concerns.

Submit Your Report

Please provide as much detail as possible so we can address your concern efficiently.

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Date of Incident
Month
Day
Year
How would you prefer to be contacted?
  • How do I know if Direct Line Communications is working in my area?
    Our technicians wear company identification and our vehicles display the Direct Line Communications logo. Major projects typically include neighborhood notifications before work begins.
  • What is an easement and how does it affect my property?
    An easement is a legal right granted to utility companies to access specific portions of your property for installation and maintenance of utilities. These are typically documented in property records and allow us to provide essential telecommunications services.
  • How long will restoration of my property take?
    The timeline for property restoration depends on the nature and extent of the work performed. Minor issues may be resolved within days, while more extensive restoration may take 1-2 weeks, depending on weather conditions and material availability.
  • Will Direct Line Communications compensate me for damage to my property?
    Yes, if our work has directly caused damage to your property, we will work with you to ensure appropriate repairs or compensation. Each situation is evaluated individually based on the specific circumstances.
  • Who should I contact with billing or service questions?
    This page is specifically for property damage or construction-related concerns. For billing or service questions, please contact your telecommunications service provider directly.
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